Radio Returns
Radio returns will only be approved after correspondence with our technicians as most reported problems are usually with the customers installation and not the actual radio itself.
Our technical staff will issue you with a RGA (Returned Goods Authorisation) without these details we will not accept your radio. These details will include information on how to return the faulty product by the quickest method at the lowest cost.
XCOM Avionics will not accept freight charges, import taxes or customs fees for products returned other than by our instructions.
NEVER return by DHL, Fed EX or similar as we will refuse to accept the shipment and return it to you.
Please send the product back in it's original packaging by Air Mail ONLY, if the original boxes and packaging cannot be found then wrap the radio in several layers of bubble wrap and then secure in a cardboard postage box.
The following details must be included with the returned product.
Shipping Address
Please follow the instructions above regarding Air Mail and labeling as sending by sea freight will take more than 12 weeks.
When posting make sure you do not allow the postal service to cover the address label and customs information above, additionally mark the value of the goods on your declaration as $900 AUSTRALIAN DOLLARS, failure to do this will result in extra fees.
